Hello,
I have a Maytronics Dolphin Nautilus with a bad cable, and I ordered one from you (order# SO190003155) about a week ago. I received it however, the connector has a female end without an adapter. The old cable has the threaded plastic piece, but getting onto the new cable could be an issue. Therefore, I wanted to speak with you before going any further with the project. The part I received is #9995862-DIY. Thank you for any help you may be able to provide.
Pool Cleaner Cable Replacement
- 386 Views
- Last Post 16 December 2020
Don560
posted this
08 December 2020
InyoRob
posted this
10 December 2020
Hello Don - I've reached out to Maytronics for some assistance on this. They may take a couple of days to respond. I'll keep you posted.
- Liked by
-
Don560
posted this
10 December 2020
Okay, thank you.
InyoRob
posted this
11 December 2020
Hello Don - This is the response I received from Maytronics.
In order to provide accurate information, we need some clarification.
Which Nautilus do you have?
Nautilus
Nautilus CC
Nautilus CC Plus
A couple of concerns
- The cable you listed, 9995862-DIY corresponds with the Nautilus CC Plus
- Cables that end in DIY are complete cables. Both ends are molded on. If you have exposed wires on one end you have an ASSY cable.
Is it possible to provide us with a picture of the cable and the end in question? And if there is a white sticker that is still wrapped around the cable, can we have a picture of that?
- Liked by
-
Don560
posted this
11 December 2020
Hello,
I have the Nautilus cleaner. I have attached pictures of the cable
I received (w/pics of the labels), along with pictures of my old cable and the motor assembly to which it connects. Hope those help. Thank you for your help.
Don Fraser
- Liked by
-
InyoRob
posted this
12 December 2020
Thank you for the images. I've sent them over to Maytronics to review.
Have a great weekend.
InyoRob
posted this
14 December 2020
Assuming that you have the Nautilus, 9995861-DIY would be the correct cable. Click Here to View the 9995861-DIY Cable.
Below was the response from Maytronics.
Thanks for the images, it helps tremendously! And it's what I thought the screw cap.
So we need to confirm which Nautilus unit he has, we have three.
The Nautilus takes a 9995861-DIY
The Nautilus CC takes a 9995844-DIY
The Nautilus CC Plus takes a 9995862-DIY
I think they need a 9995861-DIY but I would like to confirm the correct unit first.
Don560
posted this
16 December 2020
Hi Rob,
The cable they suggest looks just like the old cable on my cleaner, with the threaded sleeve/screw cap. Can I return the "9995862-DIY" to you and get the other "9995861-DIY"?
Thank you,
Don
InyoRob
posted this
16 December 2020
Yes, you can submit a return request through our main site. Here is a link to the Return page. There is a video and link that explains how to make that request.
