• Last Post 25 March 2020
  • Topic Is Solved
John555 posted this 20 March 2020

Just received the order yesterday. No damage to the unit, but missing two bolts from the fan housing mounted on top. 4 loose screws found and one of the bolts for the fan housing were in the plastic covering the heat pump. I need another bolt for the fan housing and I only received 3 straps to tie the unit down. I have pics to send showing this. Would like to know what the screws are for. They are over 2 mb.


Thank you,

John Clevenger



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John555 posted this 20 March 2020

That would be the pics are over 2mb.



Inyohector posted this 20 March 2020

Good morning John. I have notified our customer service team. Please send the images of the missing parts to upload@inyopools.com so we can get you taken care of asap. 

John555 posted this 21 March 2020

Pics sent to above address. Thanks.

John555 posted this 25 March 2020

Any updates?


Thank you,


Inyohector posted this 25 March 2020

John, The customer service department has contacted the vendor and will give you an update asap. Please contact our customer service department by clicking here for further order assistance.